Patient Experience Concierge

Brown Medicine; Newport Beach (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health is seeking a Guest Service Attendant to be the first point of contact for patients, visitors and guests at Newport Hospital. You will deliver exceptional customer service, assist with wayfinding and transport, and maintain lobby operations while protecting patient privacy.

The role emphasizes welcoming interactions, accuracy in information, and collaboration with departments to ensure a smooth patient experience at the Newport, Rhode Island location.

Qualifications

• High School diploma or equivalent.
• A degree or certificate in a hospitality-related field is preferred.
• Basic computer skills, including word processing, required.
• Excellent customer service and people skills required.
• Minimum of 1-year of customer service experience required.

Responsibilities

• Greet patients, visitors and guests warmly and make them feel welcome.
• Provide wayfinding and transport as needed and per department guidelines.
• Act as liaison between patients, visitors and hospital departments.
• Screen visitors and patients using the approved process and follow COVID etiquette.
• Maintain lobby PPE inventory and order stock as needed.
• Provide directions and assistance to patients and visitors, including parking and room numbers.

Skills

Customer service

Communication

Hospitality

Basic computer skills

Education

High School diploma or equivalent

Hospitality-related degree preferred

Job description

Brown University Health is seeking a Guest Service Attendant to be the first point of contact for patients, visitors and guests at Newport Hospital. You will deliver exceptional customer service, assist with wayfinding and transport, and maintain lobby operations while protecting patient privacy.

The role emphasizes welcoming interactions, accuracy in information, and collaboration with departments to ensure a smooth patient experience at the Newport, Rhode Island location.