Hospital Front Desk Concierge (Bilingual)

Brown Medicine; Providence (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health seeks a courteous Front Desk Associate to greet visitors, assist patients, and route calls within The Miriam Hospital in Providence, RI. You will help with directions, parkingや patient room information, and ensure privacy in the patient directory, while supporting parcel pickup and lobby operations.

The role requires a High School diploma, basic computer skills, and 3–4 months of related experience; bilingual abilities are preferred.

Qualifications

• High School diploma or equivalent.
• Basic keyboard/data entry skills.
• Exceptional customer service with ability to multitask.
• Bilingual preferred.
• Three to four months related experience.

Responsibilities

• Greet and assist patients, visitors, and staff, directing them to correct locations.
• Answer and transfer calls, provide directions, and manage directions for parking and facilities.
• Print personalized labels and verify patient room numbers and directory restrictions.
• Accept packages, monitor parcel pickup, and notify relevant departments of deliveries.
• Maintain lobby awareness and assist in maintaining department equipment and supplies.
• Attend staff meetings and trainings as required.

Skills

Customer service

Multitasking

Empathy

Professionalism

Education

High School diploma

Job description

Brown University Health seeks a courteous Front Desk Associate to greet visitors, assist patients, and route calls within The Miriam Hospital in Providence, RI. You will help with directions, parkingや patient room information, and ensure privacy in the patient directory, while supporting parcel pickup and lobby operations.

The role requires a High School diploma, basic computer skills, and 3–4 months of related experience; bilingual abilities are preferred.