Patient Concierge & Welcome Specialist

Brown Medicine; Taunton (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Brown University Health in Taunton, MA is seeking a per diem Patient Transport Associate to welcome visitors, assist patients with mobility, and provide directions within the hospital. Responsibilities include transporting patients, guiding to departments, and maintaining orderly lobbies.

Ideal candidates have strong customer service experience, healthcare exposure, and a professional, compassionate demeanor. Per diem schedule supports flexible coverage and teamwork.

Qualifications

• Previous strong customer service background preferred.
• Must demonstrate positive attitude and desire to assist customers.
• Previous experience in healthcare environment preferred.
• Ability to work independently.
• Must be flexible
• Is cooperative in interactions, treating customers with courtesy, respect, and compassion.
• Is patient when responding to questions and answers questions appropriately
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer’s satisfaction.
• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and inservices and/or reviews documentation as required.
• Recognizes and seeks assistance/consultation when appropriate.
• Listens for complaints or issues from visitors and/or patients and forwards this information to members of administration for correction.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.

Responsibilities

• Assists with patient/visitor transportation needs when necessary.
• Assists patients into and out of wheelchairs, private vehicles when needed.
• Provides directions to various hospital departments and assists visitors by walking them to various hospital departments when necessary.
• Ensures every person that enters through the front lobby is warmly welcomed and greeted with a positive attitude and smile.
• Actively listens for visitor/patient complaints and addresses immediately or contacts a member of management to address.
• Performs some clerical duties such as accessing the computer to verify a patient location, folding brochures, working with marketing.
• Keeps the lobby and ER waiting rooms neat and orderly. Contacts housekeeping when needed.

Skills

Customer service

Independence

Flexibility

Professionalism

Communication

Education

High School Diploma

Job description

Brown University Health in Taunton, MA is seeking a per diem Patient Transport Associate to welcome visitors, assist patients with mobility, and provide directions within the hospital. Responsibilities include transporting patients, guiding to departments, and maintaining orderly lobbies.

Ideal candidates have strong customer service experience, healthcare exposure, and a professional, compassionate demeanor. Per diem schedule supports flexible coverage and teamwork.