Patient & Visitor Experience Liaison

Rhode Island Hospital; United States; On-site; USD 25,000 - 37,000; Full time

Job summary

Brown University Health is seeking staff to greet visitors, assist with transportation, and guide patients within Morton Hospital in Taunton, MA. The role emphasizes compassionate service and efficient support in a hospital lobby setting.

Responsibilities include welcoming visitors, aiding with wheelchairs, providing directions, addressing complaints, and performing light clerical tasks. Per diem schedule with varying shifts requires flexibility and professional appearance.

Qualifications

• Previous strong customer service background preferred.
• Must demonstrate positive attitude and desire to assist customers.
• Previous experience in healthcare environment preferred. Ability to work independently.

Responsibilities

• Assists with patient/visitor transportation needs when necessary.
• Assists patients into and out of wheelchairs, private vehicles when needed.
• Provides directions to various hospital departments and assists visitors by walking them to various hospital departments when necessary.
• Ensures every person that enters through the front lobby is warmly welcomed and greeted with a positive attitude and smile.
• Actively listens for visitor/patient complaints and addresses immediately or contacts a member of management to address.
• Performs some clerical duties such as accessing the computer to verify a patient location, folding brochures, working with marketing.
• Keeps the lobby and ER waiting rooms neat and orderly. Contacts housekeeping when needed.

Skills

Customer service

Positive attitude

Healthcare environment experience

Flexible

Professional appearance

Education

High School Diploma

Job description

Brown University Health is seeking staff to greet visitors, assist with transportation, and guide patients within Morton Hospital in Taunton, MA. The role emphasizes compassionate service and efficient support in a hospital lobby setting.

Responsibilities include welcoming visitors, aiding with wheelchairs, providing directions, addressing complaints, and performing light clerical tasks. Per diem schedule with varying shifts requires flexibility and professional appearance.