Patient Concierge & Front Desk Liaison

Brown University Health; Taunton (MA); On-site; USD 25,000 - 37,000; Part time

Job summary

Brown University Health in Taunton, MA is seeking a per diem front desk/visitor services associate to welcome patients and visitors. You will assist with transportation, guide to departments, and perform clerical tasks as needed.

A compassionate, professional appearance and experience in customer service are preferred. Responsibilities include assisting with wheelchair transfers, providing directions, resolving complaints promptly, and maintaining a clean lobby and waiting areas.

Qualifications

• Previous strong customer service background preferred.
• Must demonstrate positive attitude and desire to assist customers.
• Previous experience in healthcare environment preferred.
• Ability to work independently.
• Must be flexible
• Is cooperative in interactions, treating customers with courtesy, respect, and compassion.
• Is patient when responding to questions and answers questions appropriately
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer's satisfaction.
• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and inservices and/or reviews documentation as required.
• Recognizes and seeks assistance/consultation when appropriate.
• Listens for complaints or issues from visitors and/or patients and forwards this information to members of administration for correction.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.

Responsibilities

• Assists with patient/visitor transportation needs when necessary.
• Assists patients into and out of wheelchairs, private vehicles when needed.
• Provides directions to various hospital departments and assists visitors by walking them to various hospital departments when necessary.
• Ensures every person that enters through the front lobby is warmly welcomed and greeted with a positive attitude and smile.
• Actively listens for visitor/patient complaints and addresses immediately or contacts a member of management to address.
• Performs some clerical duties such as accessing the computer to verify a patient location, folding brochures, working with marketing.
• Keeps the lobby and ER waiting rooms neat and orderly. Contacts housekeeping when needed.

Skills

Customer service

Positive attitude

Communication

Education

High School Diploma

Job description

Brown University Health in Taunton, MA is seeking a per diem front desk/visitor services associate to welcome patients and visitors. You will assist with transportation, guide to departments, and perform clerical tasks as needed.

A compassionate, professional appearance and experience in customer service are preferred. Responsibilities include assisting with wheelchair transfers, providing directions, resolving complaints promptly, and maintaining a clean lobby and waiting areas.