Ortho Patient Concierge: Caring Experience & Scheduling

St. Luke's University Health Network; Stroudsburg (Monroe County); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

St. Luke’s University Health Network is seeking a Patient Concierge to deliver an exceptional patient experience and support services in a busy clinical setting.

The role emphasizes compassionate patient interaction, clerical duties, scheduling, and coordination with Access Center teams to address time-sensitive needs. A high school diploma and customer service experience are preferred.

Qualifications

• High School graduate or equivalent; administrative training preferred.
• Minimum one year practice-based experience or in a similar healthcare setting.
• Customer Service experience preferred.
• Excellent communication, facilitation, and presentation skills.
• Demonstrates compliance and service-oriented mindset.

Responsabilités

• Engages patients in polite, prompt, and compassionate interactions.
• Performs clerical tasks: check-in/check-out, scheduling, and patient inquiries.
• Delivers waiting room concierge service and supports kiosk check-in.
• Supports practice opening/closing, mail processing, cash handling, and scanning faxes.
• Collaborates with Access Center teams to handle time-sensitive scheduling requests.

Connaissances

Communication

Customer service

Time management

Empathy

Formation

High School diploma

Description du poste

St. Luke’s University Health Network is seeking a Patient Concierge to deliver an exceptional patient experience and support services in a busy clinical setting.

The role emphasizes compassionate patient interaction, clerical duties, scheduling, and coordination with Access Center teams to address time-sensitive needs. A high school diploma and customer service experience are preferred.