Patient Concierge & Treatment Coordinator

Automatic Data Processing, Inc.; Media (Delaware County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

PPE provided

Competitive pay

Paid PTO

Paid Holidays

401k

Growth opportunities

Continuing education

Training support

Fun and collaborative environment

Job summary

Automatic Data Processing, Inc. is seeking a friendly Treatment Coordinator in Media, PA to be the welcoming face for new and existing patients. You will schedule visits, explain treatment plans, and assist with paperwork in a busy practice committed to safety and care.

The role emphasizes excellent communication, compassion, and a proactive approach to patient needs. Training is available; PPE and enhanced safety protocols are in place to protect staff and patients.

Qualifications

• Excellent written and oral communication skills.
• Professional and compassionate demeanor.
• Enthusiastic and outgoing personality.
• Willingness to go above and beyond to ensure patient satisfaction.
• Computer competent and ability to work a multi-line phone system.

Responsibilities

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service.
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit.
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit.
• Present and explain all treatment plans involving out of pocket costs to patients.
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone.
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.

Skills

Communication

Phone skills

Patient care

Enthusiasm

Tools

Phone system

Job description

Automatic Data Processing, Inc. is seeking a friendly Treatment Coordinator in Media, PA to be the welcoming face for new and existing patients. You will schedule visits, explain treatment plans, and assist with paperwork in a busy practice committed to safety and care.

The role emphasizes excellent communication, compassion, and a proactive approach to patient needs. Training is available; PPE and enhanced safety protocols are in place to protect staff and patients.