Patient Concierge & Treatment Coordinator

Automatic Data Processing, Inc.; Fallsington (Bucks County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

PPE

Competitive pay

PTO

Paid holidays

401k

Growth opportunities

Continuing education

Training support

Team environment

Job summary

Automatic Data Processing, Inc. is seeking a friendly Treatment Coordinator on-site in Fairless Hills, PA. The role focuses on welcoming patients, scheduling visits, and explaining treatment plans and payment options with a caring, professional voice.

You will manage new patient paperwork, coordinate appointments, and support a collaborative office team with strong phone skills and a patient-first mindset. Training is available and opportunities for growth exist within the practice.

Qualifications

• Excellent written and oral communication skills.
• Professional and compassionate demeanor.
• Enthusiastic and outgoing personality.
• Willingness to go above and beyond to ensure patient satisfaction.
• Computer competent and ability to work a multi-line phone system.

Responsibilities

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service.
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit.
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit.
• Present and explain all treatment plans involving out of pocket costs to patients.
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options.
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.

Skills

Written communication

Verbal communication

Empathy

Outgoing personality

Computer proficiency

Tools

Multi-line phone system

Job description

Automatic Data Processing, Inc. is seeking a friendly Treatment Coordinator on-site in Fairless Hills, PA. The role focuses on welcoming patients, scheduling visits, and explaining treatment plans and payment options with a caring, professional voice.

You will manage new patient paperwork, coordinate appointments, and support a collaborative office team with strong phone skills and a patient-first mindset. Training is available and opportunities for growth exist within the practice.