Dental Treatment Coordinator

ADP, Inc.; Doylestown (Bucks County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

PPE provided

Competitive pay

PTO

Paid holidays

401k

Growth opportunities

Continuing education

Training support

Collaborative culture

Job summary

Automatic Data Processing, Inc. in Doylestown, PA is seeking a Dental Treatment Coordinator with a bubbly, warm personality and strong phone skills to help patients schedule and answer questions.

This full-time role trains for growth in a supportive team, offers competitive pay and a robust benefits package, and emphasizes safety with updated COVID-19 protocols. Key duties include greeting patients, explaining treatment plans and costs, managing paperwork, and guiding patients through financial

Qualifications

• Excellent written and oral communication skills.
• Professional and compassionate demeanor.
• Enthusiastic and outgoing personality.
• Willingness to go above and beyond to ensure patient satisfaction.
• Computer competent and ability to work a multi-line phone system.

Responsibilities

• Internalize the role of patient concierge, building trust through care and service.
• Make welcome calls to new patients and set expectations for the first visit.
• Greet patients on arrival, assist with paperwork and ensure smooth flow.
• Explain treatment plans and out-of-pocket costs to patients.
• Assist with payment options, including CareCredit, and handle related inquiries.
• Check patients in/out, schedule appointments, and manage paperwork.

Skills

Communication

Compassion

Outgoing personality

Patient satisfaction

Multiline phone

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dental Treatment Coordinator

FullTime Doylestown, PA, US

We are looking for someone with a bubbly and warm personality that loves talking to people and has great phone skills. When new or existing patients call our office, we want a friendly and caring voice on other line that is eager to help them schedule or answer their questions. We need a treatment coordinator looking for a position in a growing practice with a great team that supports each other and makes coming into work an engaging and worthwhile endeavor. Experienced Treatment Coordinators are always preferred but training is available for those who want to learn and be the best they can be. We offer competitive pay and a great benefit packages as well as the opportunity to take on new roles and move up in the company.

We would like to ensure that prospective candidates can rest assure that we are very committed to the health and safety of our staff and patients and that we are continuously improving our protocols during the COVID-19 pandemic. We offer above industry standard Personal Protective Equipment (PPE) to all our staff members, enforce social distancing policies within staff and patient areas, ensure frequent disinfection of office and surfaces, and monitor staff and patient temperatures before they enter the office. We are actively adjusting our protocols to exceed minimum requirements from the CDC to ensure a safe and healthy environment for everyone.

BENEFITS:

Our staff work diligently to deliver quality care to our patients. They are the key to fulfilling our mission! Perks of being part of a team who is keen to their individual growth, our staff members can enjoy our unique benefits package including:

• We provide above industry standards for Personal Protective Equipment (PPE)
• Competitive pay
• PTO
• Paid Holidays
• 401k
• Opportunities for growth
• Continuing education
• Training support
• Fun and collaborative environment

DUTIES & RESPONSIBILITIES:

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit
• Present and explain all treatment plans involving out of pocket costs to patients
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.

SKILLS & QUALIFICATIONS:

• Excellent written and oral communication skills
• Professional and compassionate demeanor
• Enthusiastic and outgoing personality
• Willingness to go above and beyond to ensure patient satisfaction
• Computer competent and ability to work a multi-line phone system