Patient Concierge & Scheduling Specialist - Medical Office

Trinity Health Of New England; West Hartford (CT); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Benefits from Day 1

Career growth opportunities

Diversity and inclusion

Job summary

Trinity Health Of New England in West Hartford is seeking a friendly Business Services Representative for our Urology Practice. You’ll be the first point of contact, greeting patients in person or by phone, and handling appointment scheduling, patient registration, and basic billing tasks.

In this role you’ll verify insurance, collect copays, coordinate pre-authorizations and referrals, and help prepare charts to ensure smooth and efficient visits.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills with Windows and Microsoft Office.
• Bilingual Spanish is preferred.

Responsibilities

• Greets and communicates with patients in a courteous, professional manner.
• Answers phones using scripting and routes calls appropriately.
• Processes calls and transfers to the correct staff.
• Schedules patient appointments per department protocols to maximize productivity.

Skills

Keyboard proficiency

Bilingual Spanish

Medical office experience

Billing terminology knowledge

Education

High school diploma or equivalent

Job description

Trinity Health Of New England in West Hartford is seeking a friendly Business Services Representative for our Urology Practice. You’ll be the first point of contact, greeting patients in person or by phone, and handling appointment scheduling, patient registration, and basic billing tasks.

In this role you’ll verify insurance, collect copays, coordinate pre-authorizations and referrals, and help prepare charts to ensure smooth and efficient visits.