Patient Concierge & Front Desk Coordinator

Trinity Health Of New England; West Hartford (CT); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Prescription Drug and

Vision Coverage

Retirement Savings Program with EMPLOY

Time Off - Paid Time Off

Tuition Reimbursement and Professional

Life and AD&D Insurance

Well-being Initiative

Career Growth and Advancement

Job summary

Trinity Health Of New England's Farmington Primary Care team is seeking a friendly Business Services Representative who helps patients feel welcomed and cared for. You will greet patients in person or by phone, manage appointment scheduling, handle patient registration, verify insurance, and collect copays at the time of service.

In this critical role you will coordinate pre-authorizations and referrals, help prepare charts for visits, and support providers in delivering high-quality primary

Qualifications

• High school diploma or equivalent.
• Experience within a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.

Responsibilities

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Skills

Bilingual (Spanish)

Keyboard skills

Customer service

Education

High school diploma or equivalent

Tools

Windows-based computer

Microsoft Office

Job description

Trinity Health Of New England's Farmington Primary Care team is seeking a friendly Business Services Representative who helps patients feel welcomed and cared for. You will greet patients in person or by phone, manage appointment scheduling, handle patient registration, verify insurance, and collect copays at the time of service.

In this critical role you will coordinate pre-authorizations and referrals, help prepare charts for visits, and support providers in delivering high-quality primary