Medical Office Front Desk Specialist

CT_THOfNE01 Trinity Health Of New England Corporation, Inc.; West Hartford (CT); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Paid time off

Tuition reimbursement

Life insurance

Well-being programs

Career growth

Job summary

Trinity Health Of New England’s Farmington Primary Care team is seeking a friendly, organized Business Services Representative. You’ll greet patients, register, verify insurance, collect copays, and coordinate pre-authorizations and referrals to support efficient patient visits.

As the first point of contact, you’ll help prepare charts and ensure accurate patient information. This role emphasizes exceptional customer service in a community-focused primary care setting.

Qualifications

• High school diploma or equivalent.
• Experience within a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills.
• Requires proficiency in a Windows based computer environment and Microsoft Office products.
• Accuracy and dependability required.
• Bilingual (Spanish speaking) preferred.

Responsibilities

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Skills

High school diploma

Medical office experience

Billing knowledge

Keyboard skills

Windows proficiency

Accuracy

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Office

Job description

Trinity Health Of New England’s Farmington Primary Care team is seeking a friendly, organized Business Services Representative. You’ll greet patients, register, verify insurance, collect copays, and coordinate pre-authorizations and referrals to support efficient patient visits.

As the first point of contact, you’ll help prepare charts and ensure accurate patient information. This role emphasizes exceptional customer service in a community-focused primary care setting.