Urology Front Desk Specialist - Day Shift, Great Benefits

Trinity Health; West Hartford (CT); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Retirement Savings with Employer Match

Paid Time Off and Holidays

Tuition Reimbursement and Professional

Life Insurance

Well-being Initiative

Career Growth

Job summary

Trinity Health Of New England in West Hartford is seeking a friendly Business Services Representative to welcome patients and support our Urology Practice. You’ll manage appointment scheduling, patient registration, insurance verification, and collect copays at the time of service.

As the first point of contact, you’ll coordinate pre-authorizations and referrals, help prepare charts, and ensure smooth visits while delivering compassionate, patient-centered care.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills; proficiency in Windows and Microsoft Office; accuracy and dependability required.
• Bilingual Spanish preferred.

Responsibilities

• Greets and communicates with patients in person or by phone in a courteous and professional manner.
• Answers telephones in a timely, courteous, and professional manner using appropriate scripting.
• Processes calls to transfer patients to the appropriate staff member/provider.
• Schedules patient appointments according to department protocols to maximize provider productivity.

Skills

Typing skills

Windows & MS Office

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Trinity Health Of New England in West Hartford is seeking a friendly Business Services Representative to welcome patients and support our Urology Practice. You’ll manage appointment scheduling, patient registration, insurance verification, and collect copays at the time of service.

As the first point of contact, you’ll coordinate pre-authorizations and referrals, help prepare charts, and ensure smooth visits while delivering compassionate, patient-centered care.