Medical Receptionist - Urology - West Hartford

Trinity Health Of New England; West Hartford (CT); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Benefits from Day 1

Career growth opportunities

Diversity and inclusion

Job summary

Trinity Health Of New England in West Hartford is seeking a friendly Business Services Representative for our Urology Practice. You’ll be the first point of contact, greeting patients in person or by phone, and handling appointment scheduling, patient registration, and basic billing tasks.

In this role you’ll verify insurance, collect copays, coordinate pre-authorizations and referrals, and help prepare charts to ensure smooth and efficient visits.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills with Windows and Microsoft Office.
• Bilingual Spanish is preferred.

Responsibilities

• Greets and communicates with patients in a courteous, professional manner.
• Answers phones using scripting and routes calls appropriately.
• Processes calls and transfers to the correct staff.
• Schedules patient appointments per department protocols to maximize productivity.

Skills

Keyboard proficiency

Bilingual Spanish

Medical office experience

Billing terminology knowledge

Education

High school diploma or equivalent

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

Are you a friendly, organized professional who loves helping people feel welcomed and cared for? Join our Urology Practice in West Hartford as a Business Services Representative and become an essential part of our patients’ healthcare experience! As the first point of contact, you’ll create a warm and welcoming environment—whether greeting patients in person or assisting them over the phone. In this key role, you’ll manage appointment scheduling, patient registration, insurance verification, and collect copays and payments at the time of service. You’ll also coordinate pre-authorizations, referrals, and help prepare charts to ensure smooth and efficient visits. Your attention to detail and commitment to outstanding customer service will help keep our practice running efficiently while supporting our providers in delivering compassionate, high-quality primary care to the community.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required. Bilingual (Spanish speaking) preferred.

Compensation and Benefits

At Trinity Health Of New England, we understand that the success of our organization is directly related to our hardworking, compassionate, and dedicated colleagues who contribute their time and skills to help transform healthcare. That's why we've compiled a competitive, comprehensive compensation and benefits package that offers our colleagues protection and peace of mind, both at home and at work.

Pay Range:

$17.50 - $23.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our comprehensive benefits package includes:

Medical, Dental, Prescription Drug and Vision Coverage

Retirement Savings Program with Employer Match

Time Off - may include Paid Time Off, Vacation, Sick Time, and Holidays

Tuition Reimbursement and Professional Development Opportunities

Basic and Supplemental Life and AD&D Insurance

Well-being Initiative

Career Growth and Advancement Opportunities within Trinity Health

Position Highlights and Benefits:

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.