Patient Concierge & Medical Office Front Desk

BEACON BEHAVIORAL SUPPORT SERVICES; Saint Petersburg (FL); On-site; USD 37,000 - 42,000; Full time

Job summary

Beacon Behavioral Health Partners is seeking a Medical Office Receptionist to support the front desk and daily administrative operations of the outpatient behavioral health program in Saint Petersburg, FL. The role involves welcoming patients, coordinating scheduling, and handling documentation with a focus on confidentiality.

The successful candidate will assist with intake, referrals, and coordination across clinical and administrative teams while maintaining organized records and professional

Qualifications

• High school diploma or equivalent required.
• 1-2 years receptionist/front desk/administrative/medical office experience preferred.
• Experience in behavioral health, healthcare, outpatient services, or medical office setting preferred.
• Strong communication, customer service, organization, and follow-through skills.

Responsibilities

• Greet patients, families, visitors, and team members in a professional, welcoming manner.
• Answer, screen, and route calls, messages, emails, and inquiries.
• Support patient scheduling, confirmations, cancellations, and rescheduling.
• Assist with patient check-in and check-out processes.
• Collect, verify, scan, upload, and maintain patient forms and related documentation.
• Coordinate communications between patients, families, providers, and staff.
• Maintain accurate records in accordance with procedures.
• Monitor front desk activity and escalate concerns as needed.

Skills

Communication

Customer service

Organization

Follow-through

Multitasking

Confidentiality

Team-oriented

Education

High school diploma

Tools

Scheduling tools

Electronic health records

Job description

Beacon Behavioral Health Partners is seeking a Medical Office Receptionist to support the front desk and daily administrative operations of the outpatient behavioral health program in Saint Petersburg, FL. The role involves welcoming patients, coordinating scheduling, and handling documentation with a focus on confidentiality.

The successful candidate will assist with intake, referrals, and coordination across clinical and administrative teams while maintaining organized records and professional