Patient Concierge & Scheduling Specialist (Flexible Hours)

Dignity Health Medical Group; Belmont (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

Dignity Health Medical Group is seeking a Medical Office Representative to greet patients, manage phone calls, verify insurance, and update demographic data. This role schedules appointments, handles messages, and supports daily clinic operations with attention to accuracy and empathy.

The position emphasizes customer service, professional communication, and timely task completion to contribute to efficient patient care within a busy California clinic.

Qualifications

• High School Graduate General Studies, upon hire.
• High School GED General Studies, upon hire.
• Preferred up to 1 year experience in outpatient setting or equivalent customer service role.

Responsibilities

• Greet patients and provide excellent customer service.
• Answer and route calls, act as primary phone contact for the clinic.
• Collect and update demographics and insurance information.
• Verify health plan eligibility and take complete messages.
• Schedule appointments using the electronic practice management system.
• Perform other clerical duties to support daily clinic operations.

Skills

Customer service

Phone etiquette

Active listening

Communication

Education

High School Diploma or GED

Job description

Dignity Health Medical Group is seeking a Medical Office Representative to greet patients, manage phone calls, verify insurance, and update demographic data. This role schedules appointments, handles messages, and supports daily clinic operations with attention to accuracy and empathy.

The position emphasizes customer service, professional communication, and timely task completion to contribute to efficient patient care within a busy California clinic.