Patient Concierge & Scheduling Specialist

Optum; Blackiston Mill (IN); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus

Voluntary Benefits

Job summary

Optum is seeking a Patient Services Representative in the United States for a full-time 40-hour week. You will greet patients, assist with checkout, schedule appointments, and manage medical records in a collaborative office environment.

The role requires 1+ year in healthcare or customer service, strong MS Office and EMR familiarity, and a commitment to accuracy and patient support. Benefits and career growth opportunities accompany the position.

Qualifications

• High School Diploma or GED required.
• At least 1 year in healthcare or customer service.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and manage wait time.
• Assist with checkout and document copies.
• Answer phones and schedule appointments.
• Manage medical records and scans.
• Ensure timely filing of correspondence.
• Process requests for medical records and logs.
• Perform other duties as assigned.

Skills

Customer service

Healthcare knowledge

MS Office proficiency

EMR software

Education

High School Diploma/GED

Tools

EMR software

Microsoft Office

Job description

Optum is seeking a Patient Services Representative in the United States for a full-time 40-hour week. You will greet patients, assist with checkout, schedule appointments, and manage medical records in a collaborative office environment.

The role requires 1+ year in healthcare or customer service, strong MS Office and EMR familiarity, and a commitment to accuracy and patient support. Benefits and career growth opportunities accompany the position.