Clinic Operations Lead - Patient Experience & Scheduling

Baylor St. Luke's Medical Group; Gilbert (AZ); On-site; USD 48,000 - 65,000; Full time

Job summary

Dignity Health Medical Group is seeking a Clinic Coordinator Lead to be the welcoming hub of the clinic and ensure a seamless patient experience. You will manage patient registration, scheduling, and front desk operations with a focus on confidentiality and efficiency.

The role requires strong organizational skills, a customer-centric approach, and the ability to thrive in a fast-paced healthcare environment while upholding high standards of confidentiality.

Qualifications

• Must possess high school diploma or GED.
• Minimum five years of related experience.
• Associate of Arts degree preferred.

Responsibilities

• Oversee front desk activities and guide staff to ensure clinic efficiency and productivity.
• Coordinate scheduling and patient registration, and manage patient flow and billing inquiries.
• Provide clerical support with strict confidentiality and secure handling of financial transactions.
• Train new employees and act as escalation point for denials and other issues.
• Handle charge entry as needed and monitor costs for office supplies and services.

Skills

Organizational skills

Customer-centric

Attention to detail

Confidentiality

Problem solving

Education

High School Diploma or GED

Associate of Arts degree

Job description

Dignity Health Medical Group is seeking a Clinic Coordinator Lead to be the welcoming hub of the clinic and ensure a seamless patient experience. You will manage patient registration, scheduling, and front desk operations with a focus on confidentiality and efficiency.

The role requires strong organizational skills, a customer-centric approach, and the ability to thrive in a fast-paced healthcare environment while upholding high standards of confidentiality.