Patient Coordinator

Divina Dermatology & Cosmetic Center; Beverly Hills (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Divina Dermatology & Cosmetic Center in Beverly Hills is seeking a polished Patient Coordinator to join our boutique practice. You will be the first point of contact, greeting patients, handling calls, scheduling, and guiding them through cosmetic options with a focus on exceptional service.

Ideal candidates are warm, highly organized, and comfortable discussing procedures and pricing with high-end patients.

Qualifications

• Previous experience in dermatology, plastic surgery, or medical aesthetics preferred.
• Experience with patient scheduling and EMR systems.
• Ability to discuss procedures and pricing with patients.

Responsibilities

• Greeting and checking patients in and out
• Answering incoming calls, texts, and patient inquiries
• Scheduling and coordinating appointments
• Discussing cosmetic treatments, pricing, packages, and available services with patients
• Helping patients understand treatment options and preparing them for consultations
• Following up with cosmetic leads and prospective patients
• Providing pre-treatment and post-treatment instructions
• Collecting payments and assisting with checkout
• Maintaining an organized and polished front-office environment
• Coordinating closely with our physicians and clinical team
• Providing a high level of customer service throughout the patient experience

Skills

Customer service

Communication

Organization

Dermatology experience

Tools

EMR / Practice management systems

Job description

Divina Dermatology & Cosmetic Center | Beverly Hills, CA

Divina Dermatology & Cosmetic Center is seeking a polished, personable, and highly organized Patient Coordinator to join our team in Beverly Hills.

Divina is a boutique, physician-owned dermatology and cosmetic practice specializing in advanced medical dermatology, injectables, lasers, and aesthetic treatments. All medical and cosmetic procedures are performed by board-certified dermatologists, with a strong focus on personalized care and an elevated patient experience.

The Role

The Patient Coordinator is an important part of the patient experience from the first phone call through treatment and follow-up. We are looking for someone who is warm, professional, confident communicating with patients, and comfortable working in a fast-paced cosmetic and medical environment.

Responsibilities include:

• Greeting and checking patients in and out
• Answering incoming calls, texts, and patient inquiries
• Scheduling and coordinating appointments
• Discussing cosmetic treatments, pricing, packages, and available services with patients
• Helping patients understand treatment options and preparing them for consultations
• Following up with cosmetic leads and prospective patients
• Providing pre-treatment and post-treatment instructions
• Collecting payments and assisting with checkout
• Maintaining an organized and polished front-office environment
• Coordinating closely with our physicians and clinical team
• Providing a high level of customer service throughout the patient experience

Who We Are Looking For

The ideal candidate is:

• Professional, polished, warm, and personable
• An excellent communicator both in person and over the phone
• Highly organized with strong attention to detail
• Comfortable discussing cosmetic procedures and pricing
• Confident working with high-end and concierge patients
• Reliable, proactive, and able to multitask
• Interested in dermatology, aesthetics, skincare, and cosmetic medicine
• Comfortable learning about advanced laser and injectable treatments

Previous experience in dermatology, plastic surgery, medical aesthetics, cosmetic medicine, med spa, luxury hospitality, or a high-end medical practice is strongly preferred.

Experience with patient scheduling, EMR/practice-management systems, cosmetic sales, or patient lead conversion is a plus.

About Divina

Divina Dermatology & Cosmetic Center is a physician-led dermatology practice in Beverly Hills offering medical, surgical, and cosmetic dermatology.

Our physicians are board-certified dermatologists and nationally recognized trainers and educators for leading aesthetic companies and technologies. The practice offers an extensive collection of advanced laser and energy-based technologies, injectables, skin rejuvenation, and medical dermatology treatments.

We believe in providing a highly personalized patient experience and in dermatology the way it was meant to be practiced: directly between the patient and their physician.