Medical Assistant

Divina Dermatology & Cosmetic Center; Beverly Hills (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Divina Dermatology & Cosmetic Center in Beverly Hills is seeking a polished Patient Coordinator to join our boutique practice. You will manage front-office operations and ensure a seamless patient experience from first contact to follow-up.

Ideal candidates are customer-service oriented, highly organized, and confident discussing cosmetic treatments and pricing with high-end clients; EMR familiarity and ability to multitask in a fast-paced medical setting are a plus.

Qualifications

• Experience in dermatology or medical aesthetics is strongly preferred.
• Front-office and patient scheduling experience is a plus.
• Ability to discuss cosmetic treatments and pricing with patients.
• Comfortable working in a fast-paced medical environment.

Responsibilities

• Greeting and checking patients in and out.
• Answering calls, texts, and patient inquiries.
• Scheduling and coordinating appointments.
• Discussing cosmetic treatments, pricing, packages, and services.
• Preparing patients for consultations.
• Following up with leads and prospective patients.
• Providing pre- and post-treatment instructions.
• Collecting payments and assisting with checkout.
• Maintaining a polished front-office environment.
• Coordinating with physicians and clinical team.
• Providing a high level of customer service throughout the patient experience.

Skills

Customer service

Communication

Organization

Multitasking

Pricing discussion

Dermatology interest

Professional demeanor

Sales aptitude

Tools

EMR systems

Job description

Divina Dermatology & Cosmetic Center | Beverly Hills, CA

Divina Dermatology & Cosmetic Center is seeking a polished, personable, and highly organized Patient Coordinator to join our team in Beverly Hills.

Divina is a boutique, physician-owned dermatology and cosmetic practice specializing in advanced medical dermatology, injectables, lasers, and aesthetic treatments. All medical and cosmetic procedures are performed by board-certified dermatologists, with a strong focus on personalized care and an elevated patient experience.

The Role

The Patient Coordinator is an important part of the patient experience from the first phone call through treatment and follow-up. We are looking for someone who is warm, professional, confident communicating with patients, and comfortable working in a fast-paced cosmetic and medical environment.

Responsibilities include:

• Greeting and checking patients in and out
• Answering incoming calls, texts, and patient inquiries
• Scheduling and coordinating appointments
• Discussing cosmetic treatments, pricing, packages, and available services with patients
• Helping patients understand treatment options and preparing them for consultations
• Following up with cosmetic leads and prospective patients
• Providing pre-treatment and post-treatment instructions
• Collecting payments and assisting with checkout
• Maintaining an organized and polished front-office environment
• Coordinating closely with our physicians and clinical team
• Providing a high level of customer service throughout the patient experience

Who We Are Looking For

The ideal candidate is:

• Professional, polished, warm, and personable
• An excellent communicator both in person and over the phone
• Highly organized with strong attention to detail
• Comfortable discussing cosmetic procedures and pricing
• Confident working with high-end and concierge patients
• Reliable, proactive, and able to multitask
• Interested in dermatology, aesthetics, skincare, and cosmetic medicine
• Comfortable learning about advanced laser and injectable treatments

Previous experience in dermatology, plastic surgery, medical aesthetics, cosmetic medicine, med spa, luxury hospitality, or a high-end medical practice is strongly preferred.

Experience with patient scheduling, EMR/practice-management systems, cosmetic sales, or patient lead conversion is a plus.

About Divina

Divina Dermatology & Cosmetic Center is a physician-led dermatology practice in Beverly Hills offering medical, surgical, and cosmetic dermatology.

Our physicians are board-certified dermatologists and nationally recognized trainers and educators for leading aesthetic companies and technologies. The practice offers an extensive collection of advanced laser and energy-based technologies, injectables, skin rejuvenation, and medical dermatology treatments.

We believe in providing a highly personalized patient experience and in dermatology the way it was meant to be practiced: directly between the patient and their physician.