Patient Concierge & Scheduling Specialist

Cedars-Sinai; Santa Monica (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cedars-Sinai in Santa Monica is seeking a Patient Service Rep to foster positive patient relations, handle telephone inquiries, schedule appointments, and assist with registration and payments in a busy outpatient setting. This role emphasizes accurate data collection and compassionate service for diverse patients.

Responsibilities include greeting patients, verifying demographics and insurance, processing co-pays, coordinating referrals, supporting physicians’ schedules, and maintaining

Qualifications

• High school diploma or GED preferred.
• Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred. Authorization experience highly preferred.

Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Skills

Customer service

Telephone communication

Multi-tasking

Education

High school diploma or GED

Job description

Cedars-Sinai in Santa Monica is seeking a Patient Service Rep to foster positive patient relations, handle telephone inquiries, schedule appointments, and assist with registration and payments in a busy outpatient setting. This role emphasizes accurate data collection and compassionate service for diverse patients.

Responsibilities include greeting patients, verifying demographics and insurance, processing co-pays, coordinating referrals, supporting physicians’ schedules, and maintaining