Patient Concierge & Scheduling Specialist

Optum; Medford (MA); On-site; USD 24,769 - 44,248; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Voluntary benefits (pet insurance, legal insurance, etc.)

Job summary

Optum is seeking a Practice Support Assistant II in Medford, MA. The role involves managing complex scheduling tasks, ensuring accurate data collection, and delivering excellent customer service. Candidates should have a High School Diploma or GED and at least 1 year of healthcare or customer service experience.

This position offers hourly pay ranging from $17.98 to $32.12, based on experience and certifications, along with a range of benefits including paid time off, medical coverage, and education reimbursement.

Qualifications

• 1+ year of customer service or healthcare experience.
• Proven problem-solving and complex patient-management skills.

Responsibilities

• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting.
• Deliver exceptional customer service and support patient satisfaction.
• Oversee waiting room operations and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, and other documentation.
• Collaborate with supervisors on workflow and quality improvement projects.
• Serve as a role model and mentor for support staff.

Skills

Customer service experience

Healthcare experience

Technical proficiency in Microsoft Office

Problem-solving skills

Education

High School Diploma or GED

Tools

Electronic medical records systems (Epic or equivalent)

Scheduling software

Job description

Optum is seeking a Practice Support Assistant II in Medford, MA. The role involves managing complex scheduling tasks, ensuring accurate data collection, and delivering excellent customer service. Candidates should have a High School Diploma or GED and at least 1 year of healthcare or customer service experience.

This position offers hourly pay ranging from $17.98 to $32.12, based on experience and certifications, along with a range of benefits including paid time off, medical coverage, and education reimbursement.