Pediatrics Practice Support – Per Diem

Optum; Medford (MA); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Optum is seeking a Per Diem Practice Support Assistant in Medford, MA to help a Pediatrics team deliver high-quality patient care. You will handle scheduling, data accuracy, patient outreach, and front-desk tasks across varied hours.

The role requires a High School Diploma or GED and 1+ years of customer service, with preferred Associate's in medical office administration and experience with Epic EMR. Some pediatrics exposure helps, and scheduling software experience is valued.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• Basic proficiency with Microsoft Office.

Responsibilities

• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting; handle follow-up activities and referrals.
• Deliver exceptional customer service and resolve escalated issues.
• Oversee waiting room operations and assist with check-in/check-out processes.
• Process forms, prior authorizations, prescriptions renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Problem solving

Education

High School Diploma or GED

Associate's degree in medical office administration

Tools

Epic EMR

Scheduling software

Microsoft Office

Job description

Optum is seeking a Per Diem Practice Support Assistant in Medford, MA to help a Pediatrics team deliver high-quality patient care. You will handle scheduling, data accuracy, patient outreach, and front-desk tasks across varied hours.

The role requires a High School Diploma or GED and 1+ years of customer service, with preferred Associate's in medical office administration and experience with Epic EMR. Some pediatrics exposure helps, and scheduling software experience is valued.