Medical Front Desk & Scheduling Specialist

Optum; Dedham (MA); On-site; USD 24,796 - 44,083; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

Optum is seeking a Practice Support Assistant at 1 Lyons St., Dedham, MA, to deliver outstanding patient-facing support and administrative services in a healthcare setting. You will assist with onboarding, manage complex scheduling, and ensure accurate data collection while maintaining high standards of patient satisfaction.

The role emphasizes strong customer service, reliability, and collaboration with supervisors on coverage and workflow, with opportunities to contribute to quality

Qualifications

• High School Diploma/GED (or higher).
• 1+ years of customer service or healthcare experience.
• Access to reliable transportation and valid US driver's license.

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Healthcare experience

Scheduling coordination

Microsoft Office

Education

High School Diploma/GED

Associate's Degree in Medical Office Administration

Tools

Epic

Scheduling software

MS Office

Job description

Optum is seeking a Practice Support Assistant at 1 Lyons St., Dedham, MA, to deliver outstanding patient-facing support and administrative services in a healthcare setting. You will assist with onboarding, manage complex scheduling, and ensure accurate data collection while maintaining high standards of patient satisfaction.

The role emphasizes strong customer service, reliability, and collaboration with supervisors on coverage and workflow, with opportunities to contribute to quality