Patient Concierge & Scheduling Specialist

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Northwestern Medicine is seeking a Rehabilitation Patient Access Specialist Float to cover multiple locations including Glenview, Evanston, and Streeterville. Shifts run Mon-Thu 6:45am-7:00pm and Fri 6:45am-5:30pm, with coverage based on staff availability.

You will handle front office tasks and patient scheduling in EPIC, ensuring accurate registration and efficient workflow across sites. The role requires two years front office experience, EPIC training, and a high school diploma.

Qualifications

• Two years’ experience in front office with computer experience.
• High School graduate.
• Successful completion of EPIC training for scheduling and registration

Responsibilities

• May act as a receptionist for the department, greeting staff and customers.
• Answers department telephone calls in a polite manner, communicating messages appropriately and clearly to all staff members.
• Coordinates all clerical work for the department with senior/clinical coordinator/manager/director as appropriate.
• Schedules, confirms, and reschedules patients for visits at Rehabilitation Services and its satellite locations.
• Maintains appropriate levels of all supplies for the department.

Skills

Front office experience

EPIC training

Education

High School diploma

Job description

Northwestern Medicine is seeking a Rehabilitation Patient Access Specialist Float to cover multiple locations including Glenview, Evanston, and Streeterville. Shifts run Mon-Thu 6:45am-7:00pm and Fri 6:45am-5:30pm, with coverage based on staff availability.

You will handle front office tasks and patient scheduling in EPIC, ensuring accurate registration and efficient workflow across sites. The role requires two years front office experience, EPIC training, and a high school diploma.