Rehab Front Desk & Scheduling Specialist (Float)

Northwestern Medicine; Chicago (IL); On-site; USD 34,000 - 42,000; Full time

Job summary

Northwestern Medicine is seeking a Rehabilitation Patient Access Specialist Float 1 to cover multiple locations. The role involves front desk duties, scheduling, and EPIC management across clinics (Glenview, Evanston, Streeterville, and more).

The position supports patient access, registration, and coordination with rehabilitation staff to ensure smooth clinic operations. The floater role requires flexibility with early shifts, strong teamwork, and adherence to policies.

Qualifications

• Two years’ experience in front office with computer experience.
• High School graduate.
• Successful completion of EPIC training for scheduling and registration.

Responsibilities

• May act as a receptionist for the department, greeting staff and customers in a polite manner.
• Answers department telephone calls in a polite manner, communicating messages appropriately.
• Schedules, confirms, and reschedules patients for visits at Rehabilitation Services and its satellite locations.
• Independently manages the DAR (Department Appointment Report) in EPIC for the respective department.
• Maintains appropriate levels of all supplies for the department.
• May independently manage therapist's monthly schedules/templates.

Skills

Front office experience

Computer experience

Education

High School diploma

Tools

EPIC scheduling/registration

Job description

Northwestern Medicine is seeking a Rehabilitation Patient Access Specialist Float 1 to cover multiple locations. The role involves front desk duties, scheduling, and EPIC management across clinics (Glenview, Evanston, Streeterville, and more).

The position supports patient access, registration, and coordination with rehabilitation staff to ensure smooth clinic operations. The floater role requires flexibility with early shifts, strong teamwork, and adherence to policies.