Rehab Patient Access & Scheduling Specialist

Northwestern Medicine; Winfield (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine is seeking a Rehabilitation Patient Access Specialist Float 1 to support Rehabilitation Services, focusing on accurate scheduling, patient intake, and coordination with clinicians to ensure smooth daily operations.

The role requires EPIC scheduling proficiency, management of the Department Appointment Report, greeting patients, answering calls, collecting demographics and insurance information, and assisting with invoices and supply management as needed.

Qualifications

• Two years’ experience in front office with computer experience.
• High School graduate.
• Successful completion of EPIC training for scheduling and registration.

Responsibilities

• Acts as a receptionist for the department, greeting staff and customers in a polite manner and referring to appropriate staff when needed.
• Answers department telephone calls in a polite manner, communicating messages appropriately and clearly to all staff members.
• Is customer oriented and able to communicate and work effectively with all levels of staff and department customers.
• Schedules, confirms, and reschedules patients for visits at Rehabilitation Services and its satellite locations.
• Independently manages the DAR (Department Appointment Report) in EPIC for the respective department.
• Maintains appropriate levels of all supplies for the department.
• May coordinate with Senior/Clinical Coordinator/Manager/Director to process department invoices/purchase requests.
• Follows Rehabilitation Services Guidelines and policies in regard to subsequent patient scheduling to maximize therapist productivity.
• Collects cash and credit card payments and ensures all payment collection and documentation meets current standards.

Skills

Customer service

Communication

Education

High School diploma

Tools

EPIC scheduling

Job description

Northwestern Medicine is seeking a Rehabilitation Patient Access Specialist Float 1 to support Rehabilitation Services, focusing on accurate scheduling, patient intake, and coordination with clinicians to ensure smooth daily operations.

The role requires EPIC scheduling proficiency, management of the Department Appointment Report, greeting patients, answering calls, collecting demographics and insurance information, and assisting with invoices and supply management as needed.