Patient Concierge & Scheduling Specialist

Family Medicine Austin; Cedar Park (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Employer-covered medical insurance

Bonuses

Job summary

Family Medicine Austin is seeking a friendly Medical Receptionist to welcome patients, manage check-in/out, answer calls, and schedule appointments in a busy clinic environment. The role emphasizes empathy, organization, and clear communication to ensure a smooth patient experience.

Responsibilities include coordinating with medical staff, updating records, verifying insurance, handling payments, and maintaining a tidy reception area while providing excellent customer service.

Qualifications

• Two years of customer service experience.
• Advanced computer proficiency.
• Experience with EMR systems, preferably e-ClinicalWorks.

Responsibilities

• Greet patients and guide them through check-in/out.
• Answer phones and handle inquiries efficiently.
• Schedule appointments and coordinate with medical staff.
• Process payments and handle billing inquiries.
• Update patient records in EMR and maintain accuracy.
• Verify insurance benefits and collect co-pays.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Outgoing Personality

Urgency

Tools

e-ClinicalWorks

Job description

Family Medicine Austin is seeking a friendly Medical Receptionist to welcome patients, manage check-in/out, answer calls, and schedule appointments in a busy clinic environment. The role emphasizes empathy, organization, and clear communication to ensure a smooth patient experience.

Responsibilities include coordinating with medical staff, updating records, verifying insurance, handling payments, and maintaining a tidy reception area while providing excellent customer service.