Patient Concierge & Scheduling Specialist

Beth-Israel-Lahey-Health; Boston (MA); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Full-time hours

Vaccination policy

Job summary

Beth Israel Deaconess Medical Center in Boston, MA, seeks a Patient Service Representative to be the first point of contact in an outpatient unit, handling check-in, scheduling, and courteous communication. The role requires strong customer service and basic computer skills with strict confidentiality.

This full-time, day-shift position offers a 40-hour work week in a busy healthcare environment, where teamwork and professional interactions are essential for patient flow and satisfaction.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Strong written and verbal English; professional communication.
• Ability to navigate basic computer systems and web apps.

Responsibilities

• Check in, registration and demographic verification per policies.
• Coordinate and schedule multiple appointments for follow-ups.
• Collect co-payments and direct patients to service areas.
• Maintain patient confidentiality and accurate records.

Skills

Customer Service

Written English

Oral Communication

Policy Knowledge

Teamwork

Education

High School Diploma

Associate degree preferred

Job description

Beth Israel Deaconess Medical Center in Boston, MA, seeks a Patient Service Representative to be the first point of contact in an outpatient unit, handling check-in, scheduling, and courteous communication. The role requires strong customer service and basic computer skills with strict confidentiality.

This full-time, day-shift position offers a 40-hour work week in a busy healthcare environment, where teamwork and professional interactions are essential for patient flow and satisfaction.