Patient Service Representative

Beth Israel Deaconess Medical Center; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a Patient Service Representative to be the first point of contact for patients. In this vital role, you will manage high call volumes, triage inquiries, and coordinate appointments across a busy medical campus. This position requires strong communication skills, customer service expertise, and proficiency with computer systems. Join a dedicated team of over 35,000 staff committed to making a difference in patient lives through compassion and skill. If you are passionate about healthcare and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 1-3 years related experience in a call center or customer service role.
• Proficiency with computer systems and scheduling software.

Responsibilities

• Answer and triage calls professionally in a high-volume call center.
• Schedule appointments and verify patient information efficiently.

Skills

Customer Service Skills

Decision Making

Problem Solving

Effective Communication

Typing Skills (40+ WPM)

Education

High School Diploma or GED

Tools

Microsoft Office

Web Applications

Job description

Join to apply for the Patient Service Representative role at Beth Israel Deaconess Medical Center

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Join to apply for the Patient Service Representative role at Beth Israel Deaconess Medical Center

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

The Division of Pulmonary, Critical Care, & Sleep Medicine at BIDMC contains over 40 physicians and nurse practitioners providing care for patients with critical illnesses, lung/airway conditions, and sleep disorders. Our division is affiliated with Harvard Medical School.

The Patient Service Representative is the first contact for patients, responsible for answering, triaging, and scheduling provider appointments across our campus.

The schedule for this role is 8:30 am - 5 pm.

Job Description:
Job Summary: Directs patient access by answering, screening, and processing high call volumes in a dedicated call center.

Essential Responsibilities: Answer and triage calls professionally, use scripts and guidelines, schedule appointments using centralized systems, verify patient info, obtain referrals, and document payer information. Provide patients with necessary visit preparations, coordinate scheduling efficiently, and handle communication with providers and staff.

Required Qualifications: High School Diploma or GED, 1-3 years related experience, proficiency with computer systems, including web applications and Microsoft Office.

Preferred Qualifications: Call center experience, strong typing skills (40+ WPM), knowledge of medical terminology, bilingual communication skills.

Competencies: Decision making, problem solving, independence of action, effective written and oral communication, teamwork, customer service skills, and physical ability for sedentary work.

Beth Israel Lahey Health requires all staff to be vaccinated against influenza and COVID-19 as a condition of employment.

Join over 35,000 staff making a difference in patient lives through compassion and skill.

Equal Opportunity Employer/Veterans/Disabled