Patient Concierge & Scheduling Specialist

Summit Health Management; Bend (OR); On-site; USD 34,000 - 42,000; Full time

Job summary

Summit Health Management seeks a Customer Service–oriented Patient Service Representative to greet patients, schedule visits, and handle payments across satellite offices. You will support efficient patient flow, verify demographics and insurance, and communicate with clinicians and staff to ensure smooth operations.

The role requires strong English communication, basic computer skills, and the ability to work in a medical office environment.

Qualifications

• High school diploma or equivalent required; technical training preferred.
• Some college-level coursework or an Associate’s degree is a plus.
• Excellent English communication skills, both written and spoken.
• Experience with medical office workflows advised; compassionate customer service.
• Ability to handle multiple tasks in a fast-paced setting and meet deadlines.

Responsibilities

• Greet patients and families warmly and direct them appropriately.
• Schedule appointments and tests efficiently using the practice system.
• Answer phones promptly and address callers' needs professionally.
• Collect cash payments, issue receipts, and post payments accurately.
• Reconcile daily payments and prepare deposits.
• Verify and update patient demographics and insurance information.
• Explain forms, obtain signatures, and reference insurance grids.

Skills

English communication

Multi-tasking

Computer basics

Medical office knowledge

Education

High School Graduate/GED/Equivalent

Vocational/Technical School/Diploma

Associate’s Degree preferred

Tools

EHR systems

Practice Management Software

Job description

Summit Health Management seeks a Customer Service–oriented Patient Service Representative to greet patients, schedule visits, and handle payments across satellite offices. You will support efficient patient flow, verify demographics and insurance, and communicate with clinicians and staff to ensure smooth operations.

The role requires strong English communication, basic computer skills, and the ability to work in a medical office environment.