Patient Concierge & Scheduling Specialist

Middlesex Endoscopy Center LLC; Acton (MA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Middlesex Endoscopy Center LLC in Acton, MA is seeking a front desk receptionist to support insurance verification, scheduling of surgical procedures, and patient check-in for endoscopic services. This role operates under supervision of the Center Leader or Office Manager.

The ideal candidate will have a High School Diploma or GED, 1 year of experience (ASC preferred), fluency in English, and basic computer skills. Strong customer service and confidentiality are essential.

Qualifications

• High School Diploma or GED.
• 1 year of experience preferred, Ambulatory Surgery Center (ASC) experience preferred.
• Ability to speak and understand English.
• Strong ethical and moral character references.
• Basic computer skills.

Responsibilities

• Serves as telephone operator for center; routes incoming calls properly and takes accurate messages when unable to connect caller to requested party.
• Receives and distributes all mail and special deliveries.
• Greets patients and provides necessary paperwork for completion.
• Notifies appropriate nursing staff that patient is present after patient has completed paperwork.
• Keeps track of patient's family, patient's driver, etc.
• Prints out all labels, forms, etc., for patient charts and assembles charts before appointment.
• Calls appropriate agencies for assistance in case of emergency.
• Issues appropriate receipts when receiving payments by cash or check directly from patients; posts payments to a payments-received log.

Skills

Phone etiquette

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

MS Office

Scheduling software

Job description

Middlesex Endoscopy Center LLC in Acton, MA is seeking a front desk receptionist to support insurance verification, scheduling of surgical procedures, and patient check-in for endoscopic services. This role operates under supervision of the Center Leader or Office Manager.

The ideal candidate will have a High School Diploma or GED, 1 year of experience (ASC preferred), fluency in English, and basic computer skills. Strong customer service and confidentiality are essential.