Endoscopy Front Desk Coordinator

Beth Israel Lahey Health; Woburn (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health's Winchester Hospital Endoscopy Center is seeking a Front Desk Administrative Secretary to join a patient-focused team. You will schedule patient appointments, process billing and support clerical functions, ensuring a smooth and welcoming patient experience.

The role requires 1 year of high-volume customer service, a high school diploma or GED, and proficiency with ECW and Outlook is a plus.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a high-volume customer service position.
• ECW and Outlook experience is helpful but not required.
• Minimum of 3 years secretarial experience preferred.

Responsibilities

• Schedule patient appointments and process billing of patient charges.
• Phone interactions, registration, scheduling, co-pay collection and appointment confirmations.
• Provide general secretarial and clerical support for hospital departments.

Skills

Customer service

Scheduling

Billing

Phone etiquette

Education

High School Diploma or GED

Tools

ECW

Outlook

Job description

Beth Israel Lahey Health's Winchester Hospital Endoscopy Center is seeking a Front Desk Administrative Secretary to join a patient-focused team. You will schedule patient appointments, process billing and support clerical functions, ensuring a smooth and welcoming patient experience.

The role requires 1 year of high-volume customer service, a high school diploma or GED, and proficiency with ECW and Outlook is a plus.