Patient Concierge & Scheduling Coordinator

Mount Sinai; New York (NY); On-site; USD 23,000 - 34,000; Full time

Job summary

Mount Sinai Health System seeks a Patient Coordinator I in New York to greet and assist patients, verify demographics and insurance, and coordinate care with physicians. The role includes updating records in the practice management system and scheduling follow-ups, with on-site training provided.

Responsibilities also cover HIPAA compliance, collecting co-pays, and communicating with staff to ensure a smooth patient experience. Prior medical office experience is preferred.

Qualifications

• High School diploma or GED required.
• At least 1 year physician practice experience.
• One week of on-site training will be provided.
• Experience in a medical office setting with scheduling systems preferred.

Responsibilities

• Greet patients and update demographics and insurance in the practice management system.
• Verify insurance at arrival or before visit.
• Communicate with staff about patient arrival and ensure medical records are ready.
• Process HIPAA paperwork and other forms as needed.
• Collect referrals or insurance authorizations as required.
• Monitor waiting room status and inform patients of wait times.
• Collect co-pays and provide receipts per cash-control processes.
• Schedule follow-up appointments when needed and provide records request guidelines.
• Enter simple charge data or payments and prepare cash deposits.
• Support call-center duties for the Faculty Practice Associates.
• Answer phones and schedule appointments.
• Adhere to HIPAA and PHI handling requirements.
• Initiate reminder calls for next-day appointments.
• Perform other related duties.

Skills

Medical office experience

Call center experience

On-site training

Scheduling software

Education

High School diploma/GED

Tools

Practice management system

Job description

Mount Sinai Health System seeks a Patient Coordinator I in New York to greet and assist patients, verify demographics and insurance, and coordinate care with physicians. The role includes updating records in the practice management system and scheduling follow-ups, with on-site training provided.

Responsibilities also cover HIPAA compliance, collecting co-pays, and communicating with staff to ensure a smooth patient experience. Prior medical office experience is preferred.