Patient Access Specialist: Welcoming & Scheduling

LE0016 NJU MSO LLC; Cherry Hill Township (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

HSA / FSA

Dental and vision plans

Employee Assistance Program (EAP)

Job summary

U.S. Urology Partners is seeking a Patient Access Representative to warmly greet patients and manage check-in/out with accuracy and courtesy. You will answer phones, verify insurance, collect payments, and ensure charts are complete for the physician’s review.

The role requires a High School Diploma, professional interaction with patients and staff, and experience in a medical setting or health insurance. Travel to other clinics may be required.

Qualifications

• High School Diploma.
• Interact professionally and positively with all patients, colleagues, managers and executive team.
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPAA compliance in all daily tasks.
• One year of experience working in a medical practice or in a health insurance organization.
• Excellent verbal and written communication skills.
• Prior use of EMR systems preferred.
• Travel to other clinics as needed.
• Reasoning Ability: ability to solve practical problems and deal with various variables.
• Ability to interpret a variety of instructions furnished in written, oral or schedule form.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Effectively handles the patient check‑in/checkout process.
• Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.
• Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.
• Performs scanning and sorting within EMR system.
• Verifies and updates current insurance information with the Patient.
• Collects Patient payments.
• Performs all other duties as assigned.

Skills

Verbal and written communication

Professional interactions

HIPAA compliance

Confidentiality

Problem solving

Education

High School Diploma

Tools

EMR systems

Job description

U.S. Urology Partners is seeking a Patient Access Representative to warmly greet patients and manage check-in/out with accuracy and courtesy. You will answer phones, verify insurance, collect payments, and ensure charts are complete for the physician’s review.

The role requires a High School Diploma, professional interaction with patients and staff, and experience in a medical setting or health insurance. Travel to other clinics may be required.