Patient Concierge & Registration Specialist

Summit Health Management; Southington (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Starling Physicians seeks a friendly, detail‑oriented front desk/clerical associate to greet patients, manage registration, and support patient flow. You will handle phone calls, verify insurance, schedule appointments, and process payments with accuracy.

The role requires strong customer service, basic medical office knowledge, and ability to work across satellite offices as needed. Excellent communication in English is essential; Heartsaver within 30 days is required.

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Must communicate in English, both spoken and written.
• Excellent customer service skills and multitasking ability.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency with computers; experience with EHR/Practice Management systems preferred.
• Travel to satellite offices as needed.

Responsibilities

• Greet visitors, patients, and families in a friendly, professional manner and direct them appropriately.
• Maintain efficient patient flow through registration and provide customer service.
• Answer phone calls promptly, direct to the right person, and take accurate messages.
• Inform patients of delays and assist with comfort while waiting.
• Post self-pay charges, collect payments, and issue receipts; reconcile daily totals.
• Open/close batches, reconcile collections, and prepare deposits.
• Scan insurance cards, verify coverage, and update patient accounts.
• Update demographics, insurance, HIPAA forms and financial waivers.
• Schedule appointments and coordinate with departments; manage waitlists.
• Process referrals and pre-authorizations; enter orders in the system.
• Communicate problems or concerns to Office Supervisor promptly.
• Perform clerical duties (faxing, copying, scanning, filing, mailings) and support other locations as needed.

Skills

Customer Service

Phone Etiquette

Multitasking

Billing & Payments

HIPAA Compliance

English Communication

Teamwork

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR (Electronic Health Records)

Practice Management System

Job description

Starling Physicians seeks a friendly, detail‑oriented front desk/clerical associate to greet patients, manage registration, and support patient flow. You will handle phone calls, verify insurance, schedule appointments, and process payments with accuracy.

The role requires strong customer service, basic medical office knowledge, and ability to work across satellite offices as needed. Excellent communication in English is essential; Heartsaver within 30 days is required.