Patient Experience & Front Desk Specialist

Summit Health; New Britain (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Starling Physicians in New Britain, CT, is seeking an energetic administrative receptionist to support front desk operations and patient intake. The role focuses on greeting patients, registration, and ensuring smooth flow through the clinic.

You will handle calls, scheduling, and basic billing tasks while coordinating with multiple office locations. A strong customer service mindset and basic computer skills are essential for daily success.

Qualifications

• High school diploma or GED required; an associate degree is preferred.
• Excellent customer service and communication abilities.
• Strong organizational and multitasking capabilities in a fast-paced office.

Responsibilities

• Greets visitors and directs them professionally.
• Manages registration and maintains efficient patient flow.
• Answers calls promptly and routes messages accurately.
• Notifies patients of delays and assists with comfort.
• Processes self-pay charges and reconciles daily receipts.
• Verifies insurance and updates patient records.
• Schedules appointments and confirms upcoming visits.
• Enters orders for tests and assists with referrals.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows OS

Job description

Starling Physicians in New Britain, CT, is seeking an energetic administrative receptionist to support front desk operations and patient intake. The role focuses on greeting patients, registration, and ensuring smooth flow through the clinic.

You will handle calls, scheduling, and basic billing tasks while coordinating with multiple office locations. A strong customer service mindset and basic computer skills are essential for daily success.