Patient Services & Front Desk Specialist

Summit Health Management; Bristol (CT); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Starling Physicians in Bristol, CT is seeking a friendly, professional front desk/registration specialist to greet visitors, manage patient flow, and deliver excellent customer service. This role supports efficient clinic operations and patient satisfaction across multiple locations.

You will handle phone inquiries, verify insurance, process payments, update demographics, schedule appointments, and assist the clinical team to keep the day running smoothly.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Heartsaver within 30 days of hire.
• Knowledge of medical office terminology desirable.
• Experience with EHR, Practice Management System and billing processes preferred.

Responsibilities

• Greet visitors, patients and families in a friendly, professional manner and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Answer phones promptly, route calls and take accurate messages.
• Inform patients of delays and assist with comfort when schedules run late.
• Process self-pay charges, collect payments and issue receipts.
• Reconcile daily payments and deposit procedures.
• Verify insurance using online systems and update patient accounts.
• Update demographics, insurance and HIPAA forms.
• Schedule and confirm appointments according to guidelines and waitlists.
• Coordinate pre-authorizations and referrals with clinical staff.
• Communicate issues to Office Supervisor/Manager promptly.
• Perform general clerical duties and support satellite offices as needed.

Skills

Customer service

Phone etiquette

Cash handling

Medical office terminology

EHR

Billing & payments

Education

High School Diploma or GED

Associate degree preferred

Heartsaver certification

Tools

EHR systems

Job description

Starling Physicians in Bristol, CT is seeking a friendly, professional front desk/registration specialist to greet visitors, manage patient flow, and deliver excellent customer service. This role supports efficient clinic operations and patient satisfaction across multiple locations.

You will handle phone inquiries, verify insurance, process payments, update demographics, schedule appointments, and assist the clinical team to keep the day running smoothly.