Front Desk & Patient Services Specialist

Summit Health Management; Bloomfield (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

Starling Physicians is seeking a friendly, customer-focused front desk associate to support patient check-in, registration, and scheduling tasks. You will gently greet patients, verify demographics, and ensure accurate data entry in our Practice Management System.

This role requires good problem solving, clear communication, and teamwork across office staff. The position handles payment collection, insurance verification, and appointment coordination, contributing to a smooth patient experience.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Heartsaver within 30 days of hire.
• PSR experience preferred.
• Ability to communicate clearly in English, both oral and written.
• Must have excellent customer service skills.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains efficient patient flow through the registration process and provides excellent customer service.
• Answers calls promptly, directs calls, and takes accurate messages.
• Informs patients of delays and assists with patient comfort during delays.
• Posts self-pay charges, collects payments, and provides receipts.
• Reconciles daily payments and billing slips to the schedule.
• Opens and closes batches, reconciles collections, and prepares deposits.
• Scans insurance cards, processes verifications, updates patient accounts.

Skills

Customer service

Communication

Phone etiquette

Billing & payments

Teamwork

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Job description

Starling Physicians is seeking a friendly, customer-focused front desk associate to support patient check-in, registration, and scheduling tasks. You will gently greet patients, verify demographics, and ensure accurate data entry in our Practice Management System.

This role requires good problem solving, clear communication, and teamwork across office staff. The position handles payment collection, insurance verification, and appointment coordination, contributing to a smooth patient experience.