Patient Concierge & Registration Specialist

ZUFALL HEALTH CENTER INC; Morristown (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Zufall Health Center in Morristown, NJ, seeks a Patient Representative to greet visitors, answer calls, complete registrations and conduct intake. You will direct patients, explain forms and processes, check eligibility and collect payments, while supporting the center's mission and values.

Bilingual English and Spanish and strong customer service are required. The role demands professionalism in public spaces, HIPAA compliance, confidentiality, and teamwork.

Qualifications

• High School diploma required.
• Bilingual English and Spanish required.
• Experience in customer service or front desk work preferred.
• Knowledge of medical office procedures helpful.

Responsibilities

• Greet all visitors and direct to appropriate destination.
• Answer phones, schedule appointments and respond to inquiries.
• Complete patient registration and intake, verify information.
• Check patient eligibility and collect payments; ensure security of collected funds.
• Maintain confidentiality and professional demeanor in public areas.

Skills

Customer service

Bilingual English/Spanish

Communication

Attention to detail

Education

High School diploma

Medical field coursework

NJ driver license/transportation

Tools

Microsoft Word

Electronic Medical Records (EMR)

Job description

Zufall Health Center in Morristown, NJ, seeks a Patient Representative to greet visitors, answer calls, complete registrations and conduct intake. You will direct patients, explain forms and processes, check eligibility and collect payments, while supporting the center's mission and values.

Bilingual English and Spanish and strong customer service are required. The role demands professionalism in public spaces, HIPAA compliance, confidentiality, and teamwork.