Patient Concierge - Receptionist

Prelude Fertility, Inc.; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Family Building Support

Paid Parental Leave

PTO + Holidays

401(k) with match

Lifestyle Spending Account

Health Savings Account

Job summary

Aspire Fertility in San Antonio is seeking a Patient Concierge to ensure the front desk runs efficiently, accurately, and professionally. You will schedule appointments, answer multi-line calls and emails, and direct patients to the right staff. This role collaborates with the front desk and other departments to support patient care.

Hours are Monday–Friday 7:00 a.m.–4:00 p.m. with rotating weekends and holidays. A High School Diploma is required; fertility experience is a plus.

Qualifications

• High School Diploma or GED required; Medical Assistant or Bachelor's degree preferred.
• At least one year of administrative medical office experience REQUIRED.
• Experience with Electronic Medical Records (EMR) system strongly preferred.
• Fertility experience is preferred.

Responsibilities

• Answer and route incoming phone calls, providing assistance to patients while ensuring a seamless flow of communication between the laboratory, onsite physician, and staff, in accordance with patient care and privacy standards.
• Schedule, confirm, and coordinate patient appointments, follow-up visits, and physician referrals.
• Welcome and assist visitors, determine the purpose of their visit, and direct them to the appropriate staff member.
• Maintain and update medical charts, reports, and correspondence with accuracy and confidentiality.
• Interview patients and assist with the completion of insurance, registration, and privacy-related documentation.
• Support daily office operations by performing additional duties, special projects, and tasks as assigned.

Skills

Administrative experience

Customer service

Phone handling

Education

High School Diploma or GED

Medical Assistant or Bachelor's degree preferred

Tools

EMR system

Job description

Aspire Fertility San Antonio
150 E Sonterra Blvd
Suite 220
San Antonio, TX 78258, USA

• On-site
• Administrative
• Full-Time
• Requisition #: PATIE005069

Description

Our Patient Conciergewill be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Conciergeworks in a collaborative relationship with the front desk team as well as with other departments and employees.

Hours: Monday - Friday 7:00 a.m. - 4:00 p.m. with rotating weekends 8:00a.m - 12:00Pm, and holidays.

Job Duties:

• Answer and route incoming phone calls, providing assistance to patients as appropriate while ensuring a seamless flow of communication between the laboratory, onsite physician, and staff, in accordance with patient care and privacy standards.
• Schedule, confirm, and coordinate patient appointments, follow-up visits, and physician referrals.
• Welcome and assist visitors, determine the purpose of their visit, and direct them to the appropriate staff member.
• Maintain and update medical charts, reports, and correspondence with accuracy and confidentiality.
• Interview patients and assist with the completion of insurance, registration, and privacy-related documentation.
• Support daily office operations by performing additional duties, special projects, and tasks as assigned.

Education/Experience:

• High School Diploma or GED required; Medical Assistant or Bachelor's degree preferred
• At least one year of administrative medical office experience REQUIRED
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Fertility experience is preferred

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.