Fertility Clinic Front Desk & Scheduling Specialist

Prelude Fertility, Inc.; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Family Building Support

Paid Parental Leave

PTO + Holidays

401(k) with match

Lifestyle Spending Account

Health Savings Account

Job summary

Aspire Fertility in San Antonio is seeking a Patient Concierge to ensure the front desk runs efficiently, accurately, and professionally. You will schedule appointments, answer multi-line calls and emails, and direct patients to the right staff. This role collaborates with the front desk and other departments to support patient care.

Hours are Monday–Friday 7:00 a.m.–4:00 p.m. with rotating weekends and holidays. A High School Diploma is required; fertility experience is a plus.

Qualifications

• High School Diploma or GED required; Medical Assistant or Bachelor's degree preferred.
• At least one year of administrative medical office experience REQUIRED.
• Experience with Electronic Medical Records (EMR) system strongly preferred.
• Fertility experience is preferred.

Responsibilities

• Answer and route incoming phone calls, providing assistance to patients while ensuring a seamless flow of communication between the laboratory, onsite physician, and staff, in accordance with patient care and privacy standards.
• Schedule, confirm, and coordinate patient appointments, follow-up visits, and physician referrals.
• Welcome and assist visitors, determine the purpose of their visit, and direct them to the appropriate staff member.
• Maintain and update medical charts, reports, and correspondence with accuracy and confidentiality.
• Interview patients and assist with the completion of insurance, registration, and privacy-related documentation.
• Support daily office operations by performing additional duties, special projects, and tasks as assigned.

Skills

Administrative experience

Customer service

Phone handling

Education

High School Diploma or GED

Medical Assistant or Bachelor's degree preferred

Tools

EMR system

Job description

Aspire Fertility in San Antonio is seeking a Patient Concierge to ensure the front desk runs efficiently, accurately, and professionally. You will schedule appointments, answer multi-line calls and emails, and direct patients to the right staff. This role collaborates with the front desk and other departments to support patient care.

Hours are Monday–Friday 7:00 a.m.–4:00 p.m. with rotating weekends and holidays. A High School Diploma is required; fertility experience is a plus.