Patient Concierge: Perioperative Care & Room Support

The University of Kansas Health System; Olathe (KS); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

The University of Kansas Health System in Olathe, KS is seeking a Perioperative Waiting Room Attendant to provide exceptional patient and visitor service. Hours are Mon-Fri 0600AM-1830PM and the role supports communications between patients, visitors and the healthcare team.

Responsibilities include assisting the Information Desk, coordinating with department liaisons, guiding families to conference rooms, and ensuring timely, courteous information flow while monitoring safety and security in

Qualifikationen

• High School Graduate or GED.
• Experience working in Windows and Microsoft Office.
• Associates Degree in Business or a related field (preferred).
• 3+ years of face-to-face customer service experience.

Aufgaben

• Assist The University of Kansas Health System Information Desk to develop and enhance customer service for all patients and visitors.
• Collaborate with department liaisons to improve communication with patients/visitors; may include transport, facility navigation and/or placing families in conference rooms for surgeon discussions.
• Deliver customer-focused communication to provide patients and visitors with quality information.
• Perform active surveillance of the area for potential safety/security issues and relay to appropriate personnel.
• Receive and relay all forms of communication accurately, promptly and courteously to the appropriate personnel/department.
• Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.

Jobbeschreibung

The University of Kansas Health System in Olathe, KS is seeking a Perioperative Waiting Room Attendant to provide exceptional patient and visitor service. Hours are Mon-Fri 0600AM-1830PM and the role supports communications between patients, visitors and the healthcare team.

Responsibilities include assisting the Information Desk, coordinating with department liaisons, guiding families to conference rooms, and ensuring timely, courteous information flow while monitoring safety and security in