ENT Patient Concierge & Scheduler

The University of Kansas Health System; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative for the ENT Medical Pavilion to provide front-desk support, greet patients, verify demographics, schedule appointments, and assist with MyChart and EMR requests. This role supports the physician care team and daily clinic operations.

Responsibilities include pre-visit scheduling, check-in, copay collection, insurance verification, and coordinating referrals, with a focus on accurate data and positive patient

Qualifications

• High School Diploma or GED.
• 1+ year of customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet and check in patients and visitors. Verify demographics and insurance details.
• Manage MyChart and EMR appointment requests; process referrals and scheduling.
• Assist with copay collection and cashiering; support daily clinic operations.

Skills

Customer service

Communication

Confidentiality

Microsoft Office

Education

High School Diploma/GED

Tools

Epic EMR / MyChart

MS Office

Job description

The University of Kansas Health System is seeking a Patient Service Representative for the ENT Medical Pavilion to provide front-desk support, greet patients, verify demographics, schedule appointments, and assist with MyChart and EMR requests. This role supports the physician care team and daily clinic operations.

Responsibilities include pre-visit scheduling, check-in, copay collection, insurance verification, and coordinating referrals, with a focus on accurate data and positive patient