Patient Check-In & Front Desk Specialist

Orthopedic ONE; Delaware; On-site; USD 32,000 - 48,000; Full time

Job summary

Orthopedic One is seeking a front desk/clinic receptionist to accurately complete patient check-in, collect co-pays, and verify demographics in the EMR system. The role supports patient flow, insurance verification, and portal sign-up while maintaining a clean lobby and assisting with general office duties.

The candidate should have a High School Diploma or equivalent and prior clerical or medical office experience is preferred.

Qualifications

• High School Diploma or equivalent required; customer service experience preferred.

Responsibilities

• Greets patients upon arrival and directs them within the clinic.
• Collects co-payments and balances, verifies patient demographics, and updates EMR.
• Verifies patient identification and insurance information during check-in.
• Activates patient portal signup and responds to patient questions with professionalism.
• Maintains lobby cleanliness and supports front-desk workflows.
• Performs general office duties: scanning, photocopying, and document handling.

Skills

Customer service

Clerical skills

HIPAA compliance

Education

High School Diploma or equivalent

Job description

Orthopedic One is seeking a front desk/clinic receptionist to accurately complete patient check-in, collect co-pays, and verify demographics in the EMR system. The role supports patient flow, insurance verification, and portal sign-up while maintaining a clean lobby and assisting with general office duties.

The candidate should have a High School Diploma or equivalent and prior clerical or medical office experience is preferred.