Ophthalmic Technician and Patient Concierge (Front Desk)

Sight Partners; Edmonds, Northern (WA, KY); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Competitive pay: $20–$24 per hour

Medical, Dental, and Vision Insurance

401(k) plan with employer contribution

Company-paid life insurance

Robust ancillary benefits

Generous paid time off and paid (hols)

Job summary

Northwest Eye Surgeons is a nationally recognized ophthalmic medical and surgical practice, expanding to Lynwood, WA, as Sight Partners grows.

We are hiring two roles: Ophthalmic Technician and Patient Concierge, offering competitive pay, comprehensive benefits, and a supportive, inclusive workplace. Join a collaborative care team focused on excellent patient experiences and clinical excellence.

Qualifications

• High school diploma or equivalent
• One year of general office experience in a healthcare setting preferred
• Proficient in Microsoft Office, G Suite, and Windows-based systems
• Strong customer service, interpersonal, and communication skills, both written and verbal
• Able to multitask and stay organized in a fast-paced environment, independently or as part of a team
• Comfortable working with elderly patients
• Knowledge of and adherence to HIPAA policies and procedures

Responsibilities

• Prep and manage exam lanes, stocking supplies and ready
• Take patient histories and perform ophthalmic workups and diagnostic exams
• Educate patients on eye conditions and treatment plans
• Keep medical records accurate and complete
• Help keep patient flow on schedule and communicate with the care team
• Bring flexibility and a team-first attitude to a fast-paced clinical environment
• Greet and assist patients and visitors with warmth and professionalism
• Schedule routine, follow-up, and specialty appointments
• Serve as a go-to point of contact for patient inquiries
• Coordinate with clinical staff to keep patient flow smooth and communicate updates
• Use strong problem-solving skills to navigate challenging interactions with empathy
• Help create a positive, efficient front-office experience

Skills

Customer service

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

G Suite

Windows-based systems

Job description

Description

Join Our Team at Northwest Eye Surgeons!

Northwest Eye Surgeons is a nationally recognized, progressive ophthalmic medical and surgical practice with deep clinical expertise across a wide range of eye surgical services, advanced technology, and proven results. As we move into a new, larger location in Lynwood, we're growing our team, and we want you to grow with us!

We're currently hiring for two roles: Ophthalmic Technician and Patient Concierge.

We're proud to foster a workplace built on diversity, equity, and inclusion, where every colleague is respected, valued, and set up to succeed.

Ophthalmic Technician

Join our clinical team and play a hands-on role in patient care. You'll:

• Prep and manage exam lanes, keeping supplies stocked and ready
• Take patient histories and perform ophthalmic workups and diagnostic exams
• Educate patients on eye conditions and treatment plans
• Keep medical records accurate and complete
• Help keep patient flow on schedule and communicate with the care team
• Bring flexibility and a team-first attitude to a fast-paced clinical environment

Patient Concierge

Be the welcoming face of our practice, both in person and on the phone. You'll:

• Greet and assist patients and visitors with warmth and professionalism
• Schedule routine, follow-up, and specialty appointments
• Serve as a go-to point of contact for patient and visitor inquiries
• Coordinate with clinical staff to keep patient flow smooth and communicate updates
• Use strong problem‑solving skills to navigate challenging interactions with empathy
• Help create a positive, efficient front-office experience

Requirements

High school diploma or equivalent required

One year of general office experience in a healthcare setting preferred

Proficient in Microsoft Office, G Suite, and Windows-based systems

Strong customer service, interpersonal, and communication skills, both written and verbal

Able to multitask and stay organized in a fast-paced environment, independently or as part of a team

Comfortable working with elderly patients

Knowledge of and adherence to HIPAA policies and procedures

Compensation & Benefits

• Competitive pay: $20–$24 per hour
• Medical, Dental, and Vision Insurance
• 401(k) plan with employer contribution
• Company-paid life insurance
• Robust ancillary benefits
• Generous paid time off and paid holidays
• EEO Statement

Why Northwest Eye Surgeons?

Nationally recognized practice with advanced technology
New, larger location — an exciting time to join us
A culture that values diversity, equity, and inclusion
A collaborative, growth-oriented team

We encourage you to explore our careers website to learn more about who we are, our culture, our physician leadership, and the communities we serve. You'll also find additional information about our locations and what it's like to build your career with Sight Partners.

Sight Partners Careers.