Ophthalmic Technician Patient Educator

Sight Partners

Seattle (WA)

On-site

USD 33,062 - 48,216

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with employer contribution

Company Paid Life Insurance

Generous PTO/Holidays

Robust Ancillary Benefits

EEO Statement

Job summary

Northwest Eyes is seeking a Patient Educator-Ophthalmic Technician to join our team in Seattle. The role focuses on educating patients about premium vision correction options, while supporting clinical and administrative teams to ensure a high-quality patient experience.

The ideal candidate will have ophthalmic practice experience, strong communication skills, and the ability to explain complex medical concepts in patient-friendly language.

Qualifications

Two years of experience in an ophthalmic practice.
Certified Ophthalmic Technician (COT) or COA preferred.
Strong knowledge of vision correction procedures and technologies.
Proficient with EMR, Microsoft Office, and G-Suite.
Excellent verbal and written communication skills.

Responsibilities

Conduct pre-consultation sessions to explain premium vision correction services and packages.
Answer patient questions with clear, patient-friendly information.
Use visual aids and brochures to educate patients on services offered.
Develop and implement marketing strategies to promote premium services within the practice.
Identify prospective patients during consultations and promote package conversion.
Ensure accurate documentation of physician exam findings and treatment plans.
Collaborate with clinical staff to ensure a seamless patient experience from education to treatment.

Skills

Vision correction procedures

Patient education and medical sales

Verbal and written communication

Explain complex concepts simply

EMR / MS Office / G-Suite proficiency

Education

High school diploma or equivalent

COT or COA preferred

Job description

Description

Northwest Eyes is a progressive ophthalmic medical and surgical practice seeking a Patient Educator-Ophthalmic Technician to join our growing team. Our organization is nationally recognized for its extensive clinical experience across a wide range of eye surgical services, advanced technology, and proven results. We are committed to diversity, equity, and inclusion, and believe that success begins with an environment where every team member is respected, valued, and supported.

In this role, you’ll work in a team-oriented clinical environment dedicated to providing outstanding patient care. Responsibilities include accurately documenting and summarizing ocular examinations and treatment recommendations, maintaining efficient patient flow, and assisting Ophthalmologists with a variety of clinical functions such as patient workups, diagnostic testing, and in-office procedures. You may also administer eye medications, apply dressings, and educate patients on post-visit care and treatment plans.

A key focus of this position is patient education. This role involves educating patients about premium vision correction options and effectively communicating the value of these services before they consult with the physician. This position plays a key role in promoting advanced eye care solutions by guiding patients through available treatment options, addressing common questions, and supporting informed decision-making.

We provide full training for the right candidate. This is an excellent opportunity for someone outgoing, personable, and passionate about helping people. If you enjoy building relationships, communicating with patients, and representing premium healthcare services in a professional, consultative manner, this role is a perfect fit.

You’ll also collaborate closely with our clinical and administrative teams to help market premium services and ensure a seamless, high-quality experience for every patient.

In addition to patient education, the role involves proactively marketing premium services and helping capture new business. You’ll work closely with our clinical and administrative teams to ensure a seamless, high-quality experience for every patient.

Duties and Responsibilities:

Conduct pre-consultation sessions to explain premium vision corrective services such as advanced lenses, laser treatments, and other procedures.
Answer patient questions and provide detailed, easy-to-understand information to support informed decision-making.
Use visual aids, brochures, and digital tools to enhance patient understanding of services offered.
Develop and implement marketing strategies to promote premium services within the practice.
Identify and engage prospective patients during consultations and interactions.
Present premium packages in a compelling, professional manner to encourage conversion.
Meet or exceed sales targets for premium vision services as outlined by the practice.
Collect and document relevant patient history and pre-consultation data.
Ensure patients are fully informed and prepared for their consultation with the physician.
Collaborate with clinical staff to provide a seamless patient experience from education to treatment.
Provide post-consultation support and information for patients who purchase premium packages.
Address questions or concerns after the consultation to ensure satisfaction.
Gather and analyze patient feedback to refine education and sales strategies.

Training and Development:

Stay updated on advancements in vision correction technologies and treatments.
Participate in ongoing professional development and training opportunities.
Assist in onboarding and training new staff on premium services, education, and promotion.

Additional Clinical Responsibilities:

Accurately summarize and document physician exam findings, including complaints, assessments, and treatment plans.
Observe patient cues during exams and provide additional education when needed.
Operate ophthalmic equipment and perform stereopsis testing.
Assist patients with contact lens insertion/removal.
Sterilize and maintain ophthalmic instruments and equipment.
Function as an experienced technician capable of supporting any provider with a full clinical skill set.
Mentor and assist with training newer technicians.
Maintain efficient clinic flow and prioritize technician responsibilities.
Perform other duties as assigned.

Requirements

Required Skills and Abilities:

Strong knowledge of vision correction procedures and technologies.
Proven ability in patient education and medical sales, preferably in an ophthalmic setting.
Excellent verbal and written communication skills.
Ability to explain complex medical concepts in patient-friendly language.
Proficient in EMR systems, Microsoft Office Suite, and G-Suite.

Education:

High school diploma or equivalent required.
Certified Ophthalmic Technician (COT) or Certified Ophthalmic Assistant (COA) preferred.
Minimum of two (2) years of experience in an ophthalmic practice.

Benefits: