Patient Concierge & Medical Scheduler

CAO; Germantown (MD); Presencial; USD 32.000 - 42.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, and vision insurance

Flexible Spending Account (FSA) and HS

401(k) retirement plan with employers

Paid time off and paid holidays

Employer-paid life insurance

Voluntary supplemental benefits (disab

Employee Assistance Program (EAP)

Resumo da vaga

CAO, Centers for Advanced Orthopaedics, is seeking a Front Desk Receptionist to provide a warm, professional first impression for patients and visitors. You will greet patients, schedule appointments, verify insurance information, and assist with billing questions while coordinating with physicians and staff to ensure smooth daily operations.

You will handle multi-line calls, maintain accurate records, and help manage inventory and supplies.

Qualificações

• High School Diploma or GED required.
• Minimum of 2 years of medical office administrative experience required.
• Proficiency with Microsoft Office required; experience with medical record systems preferred.
• Proficient knowledge of medical terminology.
• Great customer service skills required.
• Must be reliable with Cash/Money handling techniques.

Responsabilidades

• Greet patients and provide a welcoming, professional impression in person or by phone.
• Schedule and manage appointments; notify providers of patient arrivals.
• Maintain an efficient and accurate appointment schedule and patient records.
• Handle multiline telephone system and minimize hold time.
• Verify financial records and collect patient charges; assist with billing questions.
• Maintain office inventory and ensure reception area is neat and orderly.
• Assist patients with completing documentation and insurance information.
• Communicate efficiently with providers, nurses, and staff to coordinate care.
• Open and sort mail; assist with general office duties as needed.
• Participate in emergency routine when required and support other staff.

Conhecimentos

Interpersonal Skills

Critical Thinking

Organization

Analytical Skills

Independent Worker

Professionalism

English Proficiency

Customer Service

Cash Handling

Formação

High School Diploma or GED Equivalent

Ferramentas

Microsoft Office

Medical Records Systems

Cash Register / POS

Descrição da vaga

CAO, Centers for Advanced Orthopaedics, is seeking a Front Desk Receptionist to provide a warm, professional first impression for patients and visitors. You will greet patients, schedule appointments, verify insurance information, and assist with billing questions while coordinating with physicians and staff to ensure smooth daily operations.

You will handle multi-line calls, maintain accurate records, and help manage inventory and supplies.