Patient Concierge & Front Desk Specialist

Access Medical Clinic; Hardy (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off and company holidays

Vision insurance

Job summary

Access Medical Clinic is seeking a friendly Medical Receptionist to greet patients, manage appointments, handle calls, and oversee check-in and check-out with professionalism and efficiency.

You will support seamless communication between patients, providers, and staff, verify insurance, update EMR records, collect payments, maintain the lobby flow, and assist with administrative tasks while upholding HIPAA confidentiality standards.

Qualifications

• High school diploma required.
• Experience in a fast-paced, high-volume environment.
• Medical office or EMR experience preferred.
• Strong multitasking, organizational, and computer skills.
• Customer service background.

Responsibilities

• Greet and check in/out patients professionally and efficiently.
• Manage patient scheduling, verify insurance, and update EMR records.
• Answer and route phone calls with courtesy.
• Collect and process patient payments, including cash, credit card, and deposits.
• Maintain patient lobby flow and ensure a positive experience.
• Order office supplies and assist with administrative tasks.
• Uphold HIPAA and confidentiality standards.
• Support outreach, enrollment initiatives, and weekly reporting.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organizational skills

Computer skills

Education

High school diploma

Tools

EMR

Job description

Access Medical Clinic is seeking a friendly Medical Receptionist to greet patients, manage appointments, handle calls, and oversee check-in and check-out with professionalism and efficiency.

You will support seamless communication between patients, providers, and staff, verify insurance, update EMR records, collect payments, maintain the lobby flow, and assist with administrative tasks while upholding HIPAA confidentiality standards.