Patient Concierge: Medical Receptionist

Orthopaedic Associates; Panama City (FL); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Orthopaedic Associates in Florida is seeking a full-time medical receptionist to be a primary contact for patients, coordinating care and acting as a liaison between patients, medical staff and providers. You will greet visitors, schedule tests and appointments, verify insurance, and handle payments while maintaining confidentiality.

The ideal candidate has a high school diploma, 2 years’ scheduling experience in a medical office, and 1 year of EHR experience.

Qualifications

• High school diploma or equivalent.
• 2 years of scheduling in a medical office environment.
• Thorough understanding of medical office workflows.
• 1 year of experience working with EHR.
• Experience in Family Medicine and/or Orthopedics is a plus.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and insurance or financial information.
• Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.
• Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules all tests, MRI’s or referrals. Also schedules next appointments and reschedules any patient appointments.
• Collects patient payments and records these payments on a daily batch sheet for billing.
• Maintains the cash drawer for the office and reconciles the petty cash on a daily basis.
• Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
• Protects patient’s rights by maintaining confidentiality of personal and financial information.
• Keeps office supplies within the clinic adequately stocked by anticipating inventory.

Skills

Communication

Multi-tasking

Attention to detail

Fast-paced environment

Teamwork

Learning mindset

Education

High school diploma or equivalent

Tools

EHR

Job description

Orthopaedic Associates in Florida is seeking a full-time medical receptionist to be a primary contact for patients, coordinating care and acting as a liaison between patients, medical staff and providers. You will greet visitors, schedule tests and appointments, verify insurance, and handle payments while maintaining confidentiality.

The ideal candidate has a high school diploma, 2 years’ scheduling experience in a medical office, and 1 year of EHR experience.